Shipping policy

Welcome to BluValeri. We aim to offer you the best shipping options, no matter where you live.

Because we work with international suppliers to bring you curated pieces at accessible prices, our shipping process works a little differently than traditional retail. Please read below for full details on order processing and delivery timelines.

Order Processing Time

Processing: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.

Shipping Times

Shipping times vary depending on your location and supplier availability. Estimated delivery times are as follows:

United States & Canada: 7 – 15 business days
United Kingdom & Europe: 7 – 12 business days
Australia & New Zealand: 8 – 15 business days
Rest of the World: 10 – 20 business days

Note: These timelines are estimates and do not include customs clearance delays or peak holiday shipping congestion.

Shipping Rates & Free Shipping

Standard Shipping: Flat rate calculated at checkout based on destination.
Free Shipping: We offer Free Shipping on all orders over $50 USD (or local currency equivalent).

Separate Packages

Because we source items from different specialized suppliers, items from the same order may arrive in separate packages and at slightly different times. You will receive separate tracking links for each package in your order.

Order Tracking

Once your order ships, you will receive an email containing your tracking link. Please allow 2–5 days for the tracking information to update in the system after receiving your shipping confirmation email.

If you haven't received tracking information within 5 business days, please reach out to us at support@bluvaleri.com.

Customs, Duties, and Taxes

BluValeri is not responsible for any customs clearance charges, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is a small window to correct an incorrect shipping address. Please contact us immediately at support@bluvaleri.com if you believe you provided an incorrect address.

Lost or Stolen Packages

BluValeri is not liable for lost or stolen packages that have been confirmed as delivered by the carrier. If your tracking states that your package was delivered to your address and you have not received it, please check around your residence and contact your local postal service to lodge a claim.